Returns & Warranty
How to return goods purchased in the ForBike online shop
Last updated: 10 August 2026
You can return most unused products within 30 days of receiving the order. Defective goods are handled under warranty and consumer law — see the Warranty page.
1. Return period
For a change of mind, contact us within 30 days of delivery (or pickup). The product should not have been used beyond what is needed to check it, and should be in resaleable condition.
2. Condition of goods
Please return items with original packaging, labels and all accessories where possible. Goods that show signs of installation, riding, dirt or damage may be refused or refunded with a deduction.
3. How to start a return
Write to us via Contact & FAQ or support chat: order number, items to return and reason. We will confirm the address and next steps.
Do not send parcels without confirmation — we need to register the return.
4. Refunds
After we receive and inspect the goods, we refund the product price to the original payment method within the time required by law.
Delivery cost is usually not refunded for change-of-mind returns. Return shipping is paid by the customer unless we sent the wrong item or the item is defective.
5. Exceptions
Some items cannot be returned for hygiene or legal reasons once unsealed (for example certain wearables), or if they were made/ordered to your specifications. We will tell you if an exception applies.
6. Defects and warranty
If the product is defective, do not treat it only as a “return” — open a warranty / quality claim. See the Warranty page and the Public Offer.